At KSC Marketing (hereinafter referred to as “Company”), we strive to ensure our customers are completely satisfied with our services. This Refund and Return Policy outlines the terms and conditions regarding refunds and returns for services provided by the Company.
1. General Policy
- We offer a satisfaction guarantee for all our services. If you are not satisfied with the services rendered, please contact us within 14 days of receiving the service.
2. Eligibility for Refunds
- To be eligible for a refund, you must provide us with a written explanation of the reasons for your dissatisfaction.
- Refund requests must be submitted within 14 days from the date of service completion.
3. Refund Process
- Once your refund request is received, we will assess the situation and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
4. Non-Refundable Services
- Please note that certain services, such as custom web designs or marketing campaigns that have already been executed, may be non-refundable. This will be specified in the service agreement.
5. Cancellations
- If you wish to cancel a service, you must notify us at least 24 hours in advance. If the cancellation is made after this period, we reserve the right to charge a cancellation fee.
6. Changes to Policy
- The Company reserves the right to modify this Refund and Return Policy at any time. Any changes will be reflected on our website, and we encourage users to review the policy periodically.
7. Contact Information
- For any questions regarding this Refund and Return Policy, please contact us at:
- Email: info@kscmarketing.me
- Phone: +382 67 872 515
- Address: Vuka Karadžića 13, Podgorica, Montenegro